At KAT2K, we are committed to offering our customers the latest fashion trends combined with superior quality and service. To ensure clarity and transparency, please carefully review our return policy outlined below:

• Final Sale Policy:
  All purchases made through KAT2K are final. We do not accept returns or offer refunds for reasons other than receiving a defective or incorrect item.

• Defective or Incorrect Items:
  If you receive a product that is defective or not what you ordered, please notify our customer service team within 7 calendar days from the date of delivery.
  Your notification must include:

  • Your order number

  • Clear photographs that demonstrate the defect or discrepancy

• Resolution Process:
  Upon receipt of your notification and supporting documentation, we will review the issue promptly and may offer:

  • An exchange for the same item, subject to availability

  • Store credit, which can be applied to future purchases

  Please note that any resolution is at the sole discretion of KAT2K and depends on the nature of the issue and product availability.

• Exclusions:
  This return policy does not cover damages resulting from improper use, normal wear and tear, or alterations after delivery.

• Customer Support:
  Our customer service team is dedicated to assisting you throughout this process. For any questions or concerns regarding your order or our policy, please contact us promptly.

We appreciate your understanding of our policies as we continue to provide quality products and service. Thank you for choosing KAT2K for your fashion needs.